Help & Statutory Grievance Redressal

Contact & Support Desk

Direct citizen assistance, 48-hour automated refund reconciliation, and statutory Grievance Redressal under the IT Rules 2021.

Customer Support

General inquiries & tracking:

[email protected]

Billing & Refunds Desk

UPI reconciliation & UTR verification:

[email protected]

Phone Helpline

Monday – Saturday, 9:30 AM – 6:30 PM IST:

+91 44 2811 7000

Registered Headquarters

Anna Salai, Chennai, Tamil Nadu 600002, India

Submit a Request or Dispute

Fill in your details and order information. For payment inquiries, please include your 12-digit UPI UTR.

Statutory Grievance Redressal

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer are set forth below:

Officer NameK. Subramanian

DesignationChief Compliance & Grievance Redressal Officer

Corporate EntityALL IN ALL SERVICES PVT LTD / ANNSYS TECHNOLOGIES

Official AddressAnna Salai (Mount Road), Chennai, Tamil Nadu 600002, India

Grievance Email[email protected]

Statutory Turnaround SLA:Acknowledgment within 24 to 48 hours; full resolution within 15 calendar days from the date of ticket receipt.

Citizen Escalation Matrix

We follow a structured 3-tier resolution process to guarantee complete transparency and swift justice.

Level 1: First Response

Operations & Help Desk

Submit via the ticket form above or email [email protected]. Resolved within 4–24 hours for refunds and document issues.

Level 2: Escalation

Head of Customer Operations

If unresolved after 48 hours, write to [email protected] with your previous ticket number. Senior review within 48 hours.

Level 3: Statutory Officer

Statutory Grievance Officer

Direct formal communication to [email protected] as mandated by Indian IT Rules 2021. Final adjudication within 15 days.